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Frequently Asked Questions

Program Feedback

Let us know how we’re doing! Your feedback helps us improve the program and plan for future developments.

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Service Feedback

How informed about your next steps and options to improve your home did you feel after the Home Energy Advice consultation?*

Very informed

Somewhat informed

Unchanged

Not informed

Not at all informed

After the consultation, how ready do you feel to proceed with energy upgrades for your home?*

Very prepared

Somewhat prepared

Unchanged

Not prepared

Not at all prepared

Do you want or need additional support?

Yes

No

More support is available!

We can help with things like quote comparisons, rebate checklists, and more. Submit a registration form and indicate the assistance you need.

How satisfied were you with the Home Energy Advice consultation (conversation with an energy exper and your report) overall?*

Very satisfied

Somewhat satisfied

Neutral

Not satisfied

Not at all satisfied

Would you recommend the Home Energy Advice Program to others?*

Definitely

Probably

No

Do you have additional feedback for us?

Renovations

Have you spoken to a contractor since receiving your Home Energy Advice consultation?*

Yes

No

What type of contractor have you spoken to?*

Insulation Contractor

Heat Pump Contractor

General Contractor

Window and Door Contractor

Other

Do you plan on contacting a contractor in the next 6 months?*

Yes

No

What type of contractor do you plan to speak to?*

Insulation Contractor

Heat Pump Contractor

General Contractor

Window and Door Contractor

Other

Did the Home Energy Advice Program influence your decision to complete upgrades?*

Yes, it helped me make my decisions

No, it did not help my make my decisions

What was most useful to you?*

What support would help you make your decisions to complete upgrades?*

Have you completed any upgrades since receiving your Home Energy Advice consultation?*

Yes

No

Why have you not completed upgrades?*

What upgrades have you completed?*

Select all that apply

Space Heating

Water Heating

Attic Insulation

Basement Insulation

Crawlspace Insulation

Exterior Wall Cavity Insulation

Windows and Doors

Aesthetic Alterations

Other Upgrades

(Optional) Tell us about your upgrade

Space Heating

What is the new space heating system?

Model Number

AHRI Certificate

Efficiency

Water Heating

What is the new water heating system?

Model Number

Efficiency

Attic Insulation

R-Value Before

R-Value After

Basement Insulation

R-Value Before

R-Value After

Crawlspace Insulation

R-Value Before

R-Value After

Exterior Wall Cavity Insulation

R-Value Before

R-Value After

Windows

Number of Windows Installed

Window Type Before

ie. single pane

Window Type After

ie. triple pane

Other Upgrades

Describe what other upgrades you completed

ie. Installed new regriferator, new stove, etc

Additional Feedback

Do you have any other feedback?

Do you wish to receive a $10 Home Hardware e-gift card?

Yes, please send me a gift card

No, I don't wish to receive a gift card

Name

Optional. Please include your name if you wish your e-gift card to be addressed to you.

First Last

Email*

We require your email to send you the e-gift card. By not providing us an email, we cannot send you the gift card.

CAPTCHA

Consent*

I agree to the Home Energy Advice Terms and Conditions and Home Energy Advice Privacy Policy

Your personal information, including information on your home’s energy efficiency and attributes, is being collected, used, and disclosed in order to provide you with the Home Energy Advice program in accordance with the BC Personal Information Protection Act (PIPA) and the Home Energy Advice Privacy Policy. City Green will be disclosing your personal information to Vancity for the purposes of administering, evaluating and researching all elements of the Home Energy Advice program. Vancity will collect, use, disclose and retain that information in accordance with their privacy code.

Name

This field is for validation purposes and should be left unchanged.

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